Returns

Our 30-day window

You have 30 days from the delivery date to return any unused item in its original packaging for a refund. Items that show signs of use may be refused or partially refunded.

How to start a return

Email us with your order number and the item you would like to return. We reply within one business day with return instructions and the address to send it to.

Please do not send items back before contacting us — unannounced returns can take much longer to process.

Return shipping

If the item is faulty or the wrong item was sent, we cover return shipping. For change-of-mind returns, return shipping is paid by the customer.

Refunds

Refunds are issued to the original payment method within 5 business days of the return arriving and passing inspection. Your bank may take a further 3–5 business days to show it.

Damaged or incorrect items

If your order arrives damaged or incorrect, send us a photo within 7 days of delivery. We will send a replacement or refund in full, including shipping.

Exceptions

Final-sale items and personalised pieces are not eligible for change-of-mind returns, though they are always covered if they arrive damaged or faulty.